Complaints Process

The company strives to ensure that customers receive the best service available. However, when we do receive complaints/feedback that needs to be investigated fully to identify root causes then the company will record and investigate all issues and complete corrective/preventative actions to ensure the issues do not reoccur.

The process for complaints is as follows:

  1. Ltd personnel will gather all the information required to investigate the complaint
  2. Complainants can speak to a director to resolve the issue, if they wish.
  3. Ltd personnel will complete a formal record of the complaint and pass this to a manager not involved in the job in question.
  4. Manager will investigate complaint formally, and update the complainant of any progress.
  5. Manager will confirm in writing to the complainant the corrective actions taken to resolve the complaint.

If you wish to make a formal complaint, please address these in writing to the Quality Manager and send to

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